Shipping policy

Shipping Policy

Where we ship
We currently ship to addresses within the United States only.

How our orders ship
Our products are shipped directly from trusted U.S. brand partners. If you order items from more than one brand, they may arrive in separate packages on different days.

Processing and delivery times
Orders are usually processed within 1–3 business days. Estimated delivery times and shipping costs for your order are shown at checkout before you pay. Orders are not processed or shipped on weekends or U.S. holidays.

Order tracking
Once your order ships, you will receive an email with a tracking number. If your order contains items from more than one brand, you may receive more than one tracking email.

Shipping costs
Shipping costs are calculated at checkout based on your address and the items in your order.

Delays
Occasionally, delivery may be delayed by weather, carrier issues, or high order volume. If your order has not arrived within the estimated time, please contact us and we will help right away.

Lost or damaged packages
If your package arrives damaged or appears lost, please contact us within 7 days of the expected delivery date, and we will work with you to make it right.

Questions
Please contact us at help@senioronlineshop.com or (917) 601-0112.